Refund policy

Refund and Cancellation Policy

At Fix It Fella, we understand that plans can change. To keep things fair for both our customers and our team, please review our refund and cancellation terms below:

Cancellations made 7 days or more prior to the scheduled booking date will receive a 100% refund.

Cancellations made between 3 and 6 days prior to the booking date will receive a 50% refund.

Cancellations made less than 3 days before the booking date are non-refundable.

If you wish to reschedule your booking, please contact us as soon as possible — we’ll do our best to accommodate your new preferred time.

In the event Fix It Fella needs to cancel or reschedule your appointment due to unforeseen circumstances (e.g., severe weather, illness, or equipment issues), you will be offered the choice of a full refund or a new booking date.

You can always contact us for any  questions at jobs@thefixitfella.co.nz.

All work is carried out by a Licensed Building Practitioner.